FAQ

Got a question?

We're here to help. Below are some of our most frequently asked questions about CoffeeClub (and Union Coffee). Don't see the question you were looking for? No problem, you can get in touch here instead. We do love a good chat, over coffee, naturally.

Coffee Subscription Questions

  • What is CoffeeClub?

    • CoffeeClub is Union Hand-Roasted Coffee's subscription service. We send you two bags of coffee either weekly, fortnightly or monthly direct through your postbox. Our service allows you to tailor your subscription based on your coffee preferences. We offer you access to the UK's largest range of Speciality Coffees all sourced through Union Direct Trade. And with the benefit of over 20 years of experience and expertise you'll never run out of great coffee again.

      You can find out more about Union Hand-Roasted Coffee here.
  • What if I don’t know which coffee(s) I want?

    • If you follow the simple steps whilst signing up, you'll find various options that allow us, based on your choices, to decide for you. Tell us as much or as little as you like and we'll tailor you an experience that's right for you.
  • Can I change the coffee I receive?

    • Yes, you can amend any of your preferences in your account at any time. This includes, frequency, specific coffees and which tier you’re on.
  • How close to my delivery can I skip my order?

    • You can cancel or skip your order up to 3 days before it’s due. We’ll send you out an email to let you know we’re about to roast for you. Just let us know if you don't need this one.
  • What is Union Direct Trade?

    • We pride ourselves on having direct relationships with our Coffee producers and pay well for the excellent quality coffee we receive from them. Our sourcing principle is more than just paying a fair price, Union Direct Trade means we work in partnership with farmers to improve both quality of coffee and levelihoods, long term.

      Find out more here


Delivery Questions



Other Questions

  • I have a suggestion

    • We’re always eager to improve our CoffeeClub subscription service. If there is anything you’re unhappy with or you think would improve the experience, please tell us here.
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    Choose your perfect subscription

    Do you know which coffees you like, or are you looking to discover something new?

    Adventure level

    Do you like to play it safe, or push boundaries?

    Pick your favourite flavour profiles…

    Select as many as you like to help the Roastmaster choose coffees you'll love.

    Plan your deliveries

    Each CoffeeClub delivery contains 2x 200g pouches of speciality coffee (enough for 26 cups). Time to decide how often you get a delivery…

    Build a coffee plan

    Here's where you can create the perfect coffee gift to suit your budget and your loved one's coffee habit! (You can also add our Fine & Rare pack for a wider selection of flavours and rare coffees in the deliveries.)

    1. How many deliveries would you like to send?

    Pick a number of deliveries here that matches your budget… or your loved-one's coffee habit!

    Each delivery is worth £14.95 and contains 2x 200g bags of coffee (£7.47 per bag).

    Each delivery is worth £20.95 and contains 2x 200g bags of coffee (£10.47 per bag).

    Send me coffee…

    2. How often would you like the coffee to be sent?

    3. Time the first delivery to perfection?

    The postie's average delivery time is 3 working days. So if you want your gift to arrive in time for a particular date, select a dispatch date a few days before that below…

    4.Include a heartfelt / romantic / witty message!

    Upgrade to receive some seriously special coffee

    Adding the Fine & Rare pack means you will exclusively receive coffees from selected Direct Trade micro-lots. These are really special and quite rare… you won't find them anywhere else in the UK.

    Adding the Fine & Rare pack means the recipient will exclusively receive coffees from selected Direct Trade micro-lots. These are really special and quite rare… you won't find them anywhere else in the UK.

    • Rare micro-lot coffees
    • Rated at Quality Score 86 and often higher

    Select your grind

    Give them the perfect grinds

    How do you brew?

    If you know the reciepient's preferred way to brew, select it below and we'll send them coffee perfectly ground to work with their kit. (If you don't know, we recommend going with wholebean. Or have a guess and if you get it wrong, we can always change it!)

    Select the coffees you'd like to receive

    NOTES
    White grapes, Dates, Cane sugar
    Light Roast
    Quality Score
    NOTES
    Red apple, Raspberry Jam, Sticky toffee
    Light Roast
    Quality Score
    NOTES
    Morello Cherry, Macadamia, Milk Chocolate
    Light Roast
    Quality Score
    NOTES
    Macadamia, Fig, Red Grape
    Light Roast
    Quality Score
    NOTES
    Tangerine, Fudge, Demerara Sugar
    Light Roast
    Quality Score
    Fine & Rare
    NOTES
    Ripe fruits, Roasted almond, Dark Chocolate
    Light Roast
    Quality Score
    NOTES
    Muscavado, Cane Sugar, Cocoa
    Dark Roast
    Quality Score
    NOTES
    Dark Chocolate, Grapefruit, Treacle
    Dark Roast
    Quality Score
    Fine & Rare
    NOTES
    Red berries, Demerara sugar, Caramel
    Light Roast
    Quality Score
    NOTES
    Dried Fruit, Roasted Hazelnut, Milk Chocolate
    Medium Roast
    Quality Score
    NOTES
    Citrus, Mirabelle Plum, Toffee
    Light Roast
    Quality Score
    Fine & Rare
    NOTES
    Tangerine, Redcurrant, Toffee
    Light Roast
    Quality Score
    NOTES
    red grape, dark chocolate, custard cream
    Medium Roast
    Quality Score
    Fine & Rare
    NOTES
    Plum, Raisin, Maple Syrup
    Light Roast
    Quality Score
    Fine & Rare
    NOTES
    Red Grapes, Blackcurrant, Sweet Crumble
    Light Roast
    Quality Score
    Fine & Rare
    NOTES
    Raspberry, Cherry Liquor, Dark Chocolate
    Light Roast
    Quality Score
    NOTES
    Citrus, Redcurrant, Toffee
    Medium Roast
    Quality Score
    Fine & Rare
    NOTES
    Chocolate Truffle, Fudge, Candied Lemon
    Medium Roast
    Quality Score
    NOTES
    Treacle, Dark Chocolate, Cinnamon
    Dark Roast
    Quality Score
    NOTES
    Plum, Caramelised Sugar, Dark Chocolate
    Light Roast
    Quality Score
    NOTES
    Plum, Orange Blossom, Maple Syrup
    Light Roast
    Quality Score
    NOTES
    Tangerine, Raspberry, Dark Chocolate
    Light Roast
    Quality Score
    NOTES
    Citrus, Marzipan, Bourbon Biscuit
    Medium Roast
    Quality Score
    NOTES
    Citrus, Yellow Plum, Chewy Toffee
    Light Roast
    Quality Score
    NOTES
    Tangerine, Candied Orange, Jasmine
    Light Roast
    Quality Score
    Fine & Rare
    NOTES
    Kumquat, Peach, Toffee
    Light Roast
    Quality Score

    You have selected 0 coffees 0 Speciality coffees and 0 Premium Speciality coffees. Please add a Premium Speciality coffee or press next and we'll remove the Premium Speciality coffee upgrade from your subscription.

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