Roast to Post
We aim to despatch all orders within 48 working hours of receiving them. During peak order periods (for instance, Christmas or other promotional activities), this timeframe may be extended slightly, although every effort will be made to despatch your order as soon as possible.
All CoffeeClub orders are sent via Royal Mail.
We are currently unable to ship subscription orders outside of Mainland United Kingdom.
If you would rather order by phone, please call the Roastery on 020 7474 8990 and we will happily take your order and quote for shipping if relevant.
Where goods are unavailable, or out of stock, Union Hand-Roasted Coffee will advise customers appropriately through the online shop or by email or phone where those have been provided with an order.
IMPORTANT DELIVERY INFORMATION FOR CHRISTMAS 2016
The Union Roastery is closed from Friday 23rd December 2016 until Tuesday 3rd January 2017. That means we are unable to fulfill any orders either placed or due for delivery between this period. It also means we are unable to respond to messages between then.
If you are an existing CoffeeClub customer and you're due a delivery between these dates you should have been contacted by us already to arrange an advanced delivery (or delay your order until January).
If for any reason you have not heard from us prior to 23rd December, you've lost the email, changed your mind or any other reason you need to discuss this issue with us, please contact us at the link below.
If you are reading this after 23rd December, unfortunately we're unable to help at this point, but if you send a message at the link below we will endeavour to answer you on our return on the 3rd January.
If you are placing an order for a Christmas gift, the last date we can accept and despatch your order in time for Christmas is the 18th December 2016. You will be given this date as an option prior to checkout (provided you are ordering on or before 18th December).
If you are trying to place an order from 19th December onwards, we won't be able to roast and despatch your order until 4th January 2017 at the earliest.
Merry Christmas from everyone at Union.